Last updated 2nd July, 2018.

Construction Supply & Service Pty Ltd ABN 35 625 107 271 ("CSS/us/we/our") offers delivery in respect of its products offered on the CSS website: http://www.constructionsupplyservice.com.au.

Your use of the CSS website constitutes your acceptance of this delivery information.

Subject to law, CSS may, in its discretion, from time to time amend or otherwise modify the delivery information. CSS recommends you carefully read, each time you visit the website, the delivery information as it may affect your rights.

If you do not agree with the delivery information, do not use the website, order online or interact with us or our related bodies corporate at all.

All prices on the website are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.

Standard Deliveries


Within Australia
  • FREE shipping for an order over $330 (including GST) (excluding where the order contains a product requiring specialised shipping) which is to be shipped to an Australian:
    • business address; or
    • residential address (with an authority to leave; if no authority to leave is provided, re-delivery fees will be on-charged).
  • $16.50 (including GST) flat rate shipping fee for an order under $330 (including GST).
  • Shipping fee will vary where the order contains a product which requires specialised shipping (as indicated on the CSS website). See section below ‘Specialised Shipping within Australia and New Zealand’ for more information.
Shipping timeframes within Australia are between 2 - 7 business days, depending on the state or territory of the nominated delivery address. Please note that this timeframe is only an estimate and is subject to local availability.

Within New Zealand
  • FREE shipping for an order over NZ$230 (including GST) (excluding where the order contains a product requiring specialised shipping) which is to be shipped to a New Zealand:
    • business address; or
    • residential address (with an authority to leave; if no authority to leave is provided, re-delivery fees will be on-charged).
  • NZ$11.50 (including GST) flat rate shipping fee for an order under NZ$230 (including GST).
  • Shipping fee will vary where the order contains a product which requires specialised shipping (as indicated on the CSS website). See section below ‘Specialised Shipping within Australia and New Zealand’ for more information.
Shipping timeframes within New Zealand are as follows:
  • North Island: 1 – 3 days for metropolitan areas;
  • South Island: 5 – 15 days for metropolitan areas.
Please note that the above timeframes are only estimates and are subject to local availability.

Once your order is shipped you will receive an email confirmation from us of your shipping details and tracking information. If you have any trouble identifying your tracking number or freight provider, please e-mail our office for assistance.

Overnight or urgent deliveries can usually be arranged for an additional cost by calling the CSS Customer Service Representative on 1300 720 622. As noted, this is not a free service and substantial charges may be incurred. The CSS Customer Service Representative will be able to provide quotes for overnight or urgent deliveries. You will be responsible for payment of the delivery costs for overnight or urgent deliveries.

Specialised Shipping within Australia and New Zealand


CSS stocks a selection of items that require specialised freight and so cannot be sent via our standard shipping services. These items are usually sent on a crate or pallet depending on the size and fragility and will incur additional freight costs. To obtain a freight quote or tracking information for specialised items, please contact us at supply@constructionsupplyservice.com.au or on 1300 720 622.
Following our receipt of your order, we will arrange freight for your product(s) and send you an invoice for the relevant freight costs. Please note that your product(s) may not be shipped until we receive full payment of this freight invoice.

Deliveries Overseas
Overseas orders, including New Zealand orders, cannot be processed online. If you would like to place an order and have it shipped internationally, please contact one of our customer service representatives by e-mailing supply@constructionsupplyservice.com.au. Offshore deliveries will attract shipping charges and delivery times will be longer, depending on the delivery location (see above for New Zealand shipping charges and estimated delivery times). In addition, any customs, duty charges or additional local shipping charges incurred at the port of entry are the responsibility of the customer, not CSS. CSS will use reasonable endeavours to ensure its delivery agents meet delivery estimates. However, CSS cannot be held liable for any delay in delivery.

Risk
The products are at the customer’s risk once delivered.
Once delivered, products are used, stored and installed at the customer’s own risk. CSS will not be liable for any damage, loss or disruption caused by the same. Where installation/disconnection services have been ordered by the customer, further charges, terms and conditions may apply as communicated by CSS to the customer before delivery.

Oversized Items
All large equipment items are delivered and installed with coordination between the customer and the Customer Service Representative from CSS. Removal of old large equipment can be coordinated at the same time and any associated costs are liable to the customer. Customers are responsible for ensuring that products ordered will fit through doorways and into their premises. CSS will not be liable for any delivery issues. Any carriage charges caused by an aborted delivery are the customer’s responsibility.

Acceptance of Delivery
If (i) the customer will not or does not accept delivery when the products are ready for delivery or (ii) CSS or its agent cannot affect delivery because CSS or its agent considers at the time of delivery that delivery would be hazardous or would be contrary to their policies, industry practice or statutory requirements or (iii) because the customer has not provided CSS with appropriate instructions, documents, licences or authorisations to properly, legally and safely effect delivery of the products, risk in the products passes to the customer, the products will be deemed delivered, and CSS may store the products until actual delivery, in which case, the customer will be liable to CSS for all related costs, such as re-delivery charges, storage and insurance.

The delivery information is to be read in conjunction with the Terms and Conditions of the CSS website which can be found here. In particular, please refer to heading 5. Delivery of Products and Services’ in the Terms and Conditions.

By visiting our website, placing an order with CSS, or providing us with your personal information, you agree to your personal information being collected, held, used and disclosed as set out in the CSS Privacy Policy. We will treat your personal information in accordance with the CSS Privacy Policy which can be found here.


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