Last updated 13 November 2023.
TERMS & CONDITIONS
1. These Terms and Conditions apply to the supply of goods and services of Construction Supply & Service Pty Ltd ABN 35 625 107 271 (“Supplier”) to a Customer.
2. Goods and Services.
The Supplier may offer and the Customer may accept any of the following goods and services (“Goods and Services”) provided by the Supplier:
a. leasing;
b. design;
c. project management;
d. construction;
e. equipment supply (including electric bicycles);
f. equipment design;
g. small wares supply;
h. freight;
i. printing and graphics;
j. HVAC;
k. Equipment repairs;
l. scheduled servicing;
m. test and tag;
n. 24 hour emergency breakdown,
or any other goods or services as nominated in a Supplier quote or Invoice.
3. Term.
The Term of this Agreement commences from the Commencement Date until the Expiry Date. Unless otherwise terminated pursuant to these Terms and Conditions.
4A. Termination for Convenience.
The Supplier may terminate this Agreement for any reason by giving at least 60 days’ written notice to the Customer.
Termination or expiration of this Agreement shall not relieve either party of its obligations accrued or due prior to the date of termination or expiry.
4. Prices.
Prices are as per the Supplier website http://www.constructionsupplyservice.com.au/ or a quote where provided.
5. Additional charges.
In addition to the prices outlined in on the Supplier website or a quote, the Supplier may charge to the Customer:
a. freight costs for Goods (in accordance with the Shipping Policy);
b. re-delivery fees, storage and insurance in certain instances.
6. Cancellation by Customer.
You may cancel an order at any time prior to the dispatch of that order (whether it is accepted by us or not) by contacting our Customer Services team on 07 3633 3355 during contact hours being Monday to Friday 8.30 am to 2.30pm AEST (Brisbane time), excluding public holidays.
On cancelling the Order, we will refund you your payment to your original payment method or through an alternative means. If we cannot stop the shipment of the order at the time of cancellation, then you will be required to accept delivery and then return the products to the Supplier in order to receive a refund in accordance with our Returns Policy.
7. Cancellation by Supplier.
We may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if: any item in that order is not available; there is an error in the price or the product description posted on the Supplier website for the Good in that order; or Supplier reasonably believes your order has been placed in breach of these Terms and Conditions.
For the avoidance of doubt, where due to an error the price published or advertised for Goods and/or Services is incorrect, the Supplier will not be required to honour the incorrect price.
8. Returns.
Refer to the Returns Policy for further information.
9. Place of delivery.
Unless otherwise agreed, the place of delivery is the Customer’s principal place of business and due delivery shall be deemed to have been made to the Customer upon discharge of the Goods from the Supplier’s transport at the Customer’s principal place of business.
Any time which the Supplier quotes for delivery is an estimate only and time for delivery shall not be made of the essence by notice. The Customer shall have no claim against the Supplier if the Supplier cancels the order or fails to deliver (for any reason) the Goods or there was a delay in the delivery of the Goods.
10. Delivery requirements.
You agree to comply with the following delivery requirements and such other requirements that we notify you of when you place your order:
a. An appropriate person must be present to accept the delivery of your order.
b. We may require the person accepting the delivery of your order to:
i. provide us with proof of that person’s identity (including photographic identification) and, where relevant, age; and
ii. if the order has been paid by credit card, then we may also need to view that relevant credit card.
11. If there is no appropriate person (for example, above 18 years old for restricted products) at the delivery address to receive the order or you are unable to show us the credit card for us to conduct verification checks, then we will not deliver the Goods you have ordered.
12. You:
a. acknowledge and agree that any person at the delivery address who receives the Goods is authorised by you to receive your order; and
b. will ensure that, in the case of restricted products, the person authorised by you to receive your order is over the required age as prescribed by law or as otherwise set out in these terms and conditions.
13. We will not deliver a restricted product to a person who is unable to prove that he or she is over the required age as prescribed by law or as otherwise set out in these terms and conditions. In this instance, we may endeavour to contact you to arrange for delivery at a different time (you may be charged an additional delivery fee for that re-delivery), or we may cancel the order and refund any amounts paid for that order under these terms and conditions (excluding the delivery fee).
14. Acceptance of Delivery.
If
a. the Customer will not or does not accept delivery when the Goods are ready for delivery; or
b. the Supplier or its agent cannot effect delivery because the Supplier or its agent considers at the time of delivery that delivery would be hazardous or would be contrary to their policies, industry practice or statutory requirements; or
c. because the Customer has not provided the Supplier with appropriate instructions, documents, licences or authorisations to properly, legally and safely effect delivery of the Goods,
risk in the Goods passes to the Customer, the Goods will be deemed delivered, and the Supplier may store the Goods until actual delivery, in which case, the customer will be liable to the Supplier for all related costs, such as re-delivery charges, storage and insurance.
15. Risk.
The Goods are at the Customer’s risk once delivered.
Goods delivered are used, stored and installed at the Customer’s own risk. The Supplier will not be liable for any damage, loss or disruption caused by the same. Where installation/disconnection services have been ordered by the Customer, further charges, terms and conditions may apply as communicated by the Supplier to the Customer before delivery.
For further information regarding delivery, please refer to the Shipping Policy.
16. Invoices.
The Supplier will issue an invoice to the Customer describing those Goods and/or Services ordered and the purchase price (“Invoice”).
17. Disputed Invoices.
If any Invoice issued by the Supplier with respect to the Goods and/or Services is disputed by the Customer, the Customer must notify the Supplier in writing of the reasons. All invoiced amounts not disputed in writing within 14 days of the Invoice date are deemed accepted.
18. Payment methods.
The available payment methods are:
• direct deposit/electronic funds transfer;
• Direct debit (approved Customers only);
• Finance company (proof of acceptance is required from the finance company).
19. Payment terms.
The Customer must pay for the Goods and/or Services ordered in accordance with the terms of the Invoice.
If the Invoice is not paid in full by the due date, the Supplier may exercise its rights under the Event of Default clause and in addition, may charge the Customer a late payment fee on the unpaid amount for the period from its due date until it is paid in full. The late payment fee will be calculated on a daily basis at a rate of 10% per annum on overdue amounts at the discretion of the Supplier. The Customer must pay the late payment fee to the Supplier upon demand.
20. Title.
a. Title to the Goods does not pass from the Supplier to the Customer until the Customer pays the Invoice in full and all other monies payable or owing but not paid to the Supplier by the Customer on any account. Until title to the Goods passes to the Customer, the Customer must:
i. hold the Goods as fiduciary and bailee for the Supplier;
ii. store the Goods properly and separately and in accordance with a system whereby the Customer can readily identify the Goods as the Supplier’s property; and fully insure the Goods against loss or damage, ensuring that the Supplier’s interest as owner is noted on the policy.
b. The risk of damage to or destruction of any item delivered by the Supplier to the Customer shall pass to the Customer upon delivery, notwithstanding that ownership of the item has not then passed, and the Customer shall ensure that such item is adequately insured from time of delivery.
c. The Customer irrevocably authorises the Supplier at any time, to enter any premises upon which the Goods are stores to enable the Supplier to inspect the Goods and, if the Customer has breached these Terms and Conditions or there is an Event of Default, to reclaim possession of the Goods. The Customer indemnifies the Supplier against any liability to any person in connection with the entry or reclamation.
21. Personal Property Securities Act 2009 (Cth) (the “Act”).
a. The Customer acknowledges and agrees that:
i. these Terms and Conditions and any agreement between the Customer and the Supplier may create a security interest in all present and after acquired Goods and any proceeds as security for the Customer’s obligations to the Supplier for the purposes of the Act; and
ii. the Supplier is a secured party in relation to the Goods and any proceeds of the Goods, and is entitled to register its interest on the Personal Property Securities Register as a security interest and if applicable, a purchase money security interest.
b. The Customer undertakes to:
i. take all steps requested by the Supplier to ensure its security interest in the Goods and the proceeds is enforceable, and to perfect, or better secure the position of the Supplier;
ii. reimburse the Supplier for all expenses incurred in registering a financing statement or financing charge statement on the Personal Property Securities Register;
iii. give the Supplier not less than 14 days’ prior written notice of any proposed change in the Customer’s name or any other change in the Customer’s details.
c. The Customer waives any rights to receive any verification statement or other notice required to be issued under the Act.
22. Liability.
To the extent permitted at law, all warranties, conditions and liabilities in relation to the quality or fitness of any Goods (other than any warranties, conditions or liability which by legislation cannot be excluded) which might, but for this clause, be implied into the Agreement are hereby expressly excluded. Where legislation implies in an agreement any condition, warranty or liability which cannot be excluded or modified then, to the extent permitted by law, the liability of the Supplier in respect of a breach of any such implied condition or warranty is limited, at the Supplier’s sole option and discretion, to the:
a. replacement of the Goods or the supply of equivalent Goods or the payment of the cost of replacing those Goods or acquiring equivalent Goods; or
b. the resupply of the Services; or the payment of the cost of resupply
The Supplier is not liable for any loss or damage of any kind whatsoever including without limitation, consequential or economic loss or loss of profits by reason of the negligence of the Supplier, its officers, employees or agents arising out of or in connection with the supply of the Goods.
Nothing in these Terms and Conditions is intended to limit or exclude any liability that cannot be excluded by law.
23. Distribution.
The Supplier uses third party couriers and distributors for delivery of the Goods. The Customer acknowledges and agrees that the Supplier will not be liable for any acts or omissions of any third party couriers and distributors the Supplier uses in connection with these Terms and Conditions.
24. Indemnity.
The Customer hereby indemnifies and agrees to hold indemnified the Supplier (its representatives, officers, directors, employees, agents and contractors) and each of them against all liability, claims, costs (including legal costs on an indemnity basis) or proceedings whatsoever made by any party which may arise from the Goods, Services or distribution of the Goods and in particular to indemnify and hold indemnified as aforesaid each and all of them against any legal action involving a breach of this Agreement, defamation, misrepresentation, breach of intellectual property, breach of the Spam Act 2003 (as amended), the Privacy Act 1988 (as amended), the Competition and Consumer Act 2010, any fair trading act, and any other Federal or State legislation indirectly or directly resulting from or in connection with the Goods, Services and distribution of the Goods.
25. The Customer agrees to pay to and indemnify the Supplier against all costs and expenses incurred (including legal costs on an indemnity basis) by the Supplier in connection with:
a. default by the Customer under these Terms and Conditions;
b. the recovery of any monies due and unpaid by the Customer; and
c. the exercise or attempted exercise by the Supplier of any power conferred on it by these Terms and Conditions.
26. Force Majeure.
The Supplier may suspend delivery or reduce the quantity of Goods to be delivered if the Supplier is unable to deliver any or all of the Goods by reason of circumstances beyond its reasonable conduct, including without limitation, a failure of the distributor, strikes, accidents, war, fire, flood, explosion, equipment malfunction and failure, shortage of power, breakdown of plant or machinery, shortage of raw materials, act of God or any order or direction of any government, government authority or instrumentality. If the effects of any such force majeure event continue for more than one calendar month, the Supplier may in its absolute discretion, cancel the order by notice in writing to the Customer. The Customer will have no claim against the Supplier for any damages, loss, costs or expenses arising from any delay or termination authorised by this
clause.
27. Customer’s warranties.
The Customer warrants that:
a. it has and will continue to have any permit, consent, government authorisation or licence required for it to carry on its business; and
b. it will handle and store the Goods at all time as directed by the Supplier or, in the absence of such direction, in accordance with prevailing industry standards for the particular Goods.
28. Event of Default.
The Customer will be in default of these Terms and Conditions if any one or more of the following events (“Event of Default”) occur:
a. the Customer:
i. is in liquidation, provided that the liquidation did not immediately follow a voluntary administration or scheme of arrangement (proposed for the purpose of avoiding an insolvent winding up);
ii. has a receiver or controller appointed to part of its property (for clarity an appointment over the whole or substantially the whole of the Customer’s property will not be treated as an Event of Default);
iii. enters into a deed of company arrangement;
b. any permit, registration or government authority or licence required to carry on the Customer’s business is either cancelled or revoked; or
the Customer fails to perform in whole or in part any of its obligations under or is in breach in whole or in part of any term of, these Terms and Conditions and fails to remedy the breach within 7 days after receiving written notice of such breach.
29. If there is an Event of Default, in addition to any other rights at law the Supplier may have, the Supplier may take one or more of the following actions at its election:
a. treat the Terms and Conditions as repudiated and sue the Customer for any loss and damage in respect of the loss of the Terms and Conditions;
b. repossess any Goods in the Customer’s possession in respect of which title has not yet passed to the Customer; or
c. require the immediate payment by the Customer of all monies owing by the Customer to the Supplier under any account.
30. Waiver.
No claim or right of the Supplier under these Terms and Conditions shall be deemed to be waived or renounced in whole or in part unless confirmed in writing by the Supplier.
31. Enforceability.
Any provision of these Terms and Conditions which is unenforceable or partly unenforceable is, where possible, to be severed to the extent necessary to make the Terms and Conditions enforceable unless this would materially change the intended effect of the Terms and Conditions.
32. Entire Agreement.
a. These Terms and Conditions constitute the entire agreement or contract between the Supplier and the Customer for the supply of Goods and/or Services by the Supplier.
b. The Customer acknowledges that neither the Supplier nor anyone purporting to act on its behalf has made any representation or given any promise or undertaking which his not expressly set out in writing, whether as to the fitness of the goods for any particular purpose or any other matter.
c. The Supplier may alter these Terms and Conditions:
i. without notice if done so at the request of the Customer, or the Customer is in default of any of these Terms and Conditions;
ii. in any other case, on giving seven days prior written notice to the Customer.
33. Governing Law.
These Terms and Conditions are governed by and are to be construed in accordance with the laws of Queensland, Australia and the parties submit to the non-exclusive jurisdiction of the courts of Brisbane, Queensland in respect of any dispute arising in respect of it.
34. Severability.
Where any provision of these Terms and Conditions is rendered void, unenforceable, or otherwise ineffective by operation of law, that provision will be considered to be severed from these Terms and Conditions and such severance shall not affect the validity, enforceability or effectiveness of any other provision in these Terms and Conditions.
35. Enforcement action.
The Customer must pay the Supplier all costs and expenses incurred by the Supplier in seeking to enforce and in enforcing the Supplier's rights under these Terms and Conditions, including any legal expenses (on a full indemnity basis), debt recovery agents' fees and commissions, process server fees, company and business search fees and any other investigation fees, charges and the internal administration costs of the Supplier.
36. In addition to any GST paid in connection with the Purchase Price, the Customer must pay to the Supplier on demand any GST payable in relation to any other taxable supply which arises under or in connection with the Agreement.
37. Changes to be agreed in writing.
These Terms and Conditions may only be amended, supplemented or novated in writing executed by both parties.
38. In these Terms and Conditions:
a. "Customer/you" means any person or company who submits an order for Goods and/or Services to the Supplier;
b. "Goods" means goods provided by the Supplier to the Customer as detailed in the Invoice.
c. “Services” means those services provided by the Supplier to the Customer as detailed in the Invoice.
39. Privacy Statement and Consent.
The Supplier collects your information in order to determine whether to supply Goods or Services to you and, in ordering Goods or Services from the Supplier, you agree that the Supplier may:
a. use the personal information about you which you or others have provided at any time to the Supplier in order to manage the Supplier's relationship with you and, where required, to comply with legislative and regulatory requirements; and
b. may, as appropriate, disclose that information to the Supplier's related bodies corporate, regulatory and law enforcement bodies, debt collection agencies, any organisation proposing to fund the acquisition of, or acquire, any interest in any obligation you may owe the Supplier, and to any person to the extent necessary, in the Supplier's view, to carry out any instruction you give to the Supplier or to enforce any rights of the Supplier against you.
40. The collection and use of any personal information by Construction Supply & Service is subject to our Privacy Policy which can be found at: http://www.constructionsupplyservice.com.au/privacy-policy.
You acknowledge that, subject to the provisions of the Privacy Act 1988 (Cth), you may access the information which the Supplier holds about you at any time by contacting the Privacy Co-ordinator, at:
E-mail: Css.finance@constructionsupplyservice.com.au
Phone: (07) 3633 3333
Signed for and on behalf of CUSTOMER in the presence of:
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Signature of witness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Signature of authorised signatory
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Name of witness (print) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Name of authorised signatory (print)
Returns Policy
Construction Supply & Service Pty Ltd ABN 35 625 107 271 ("CSS/us/we/our") is committed to giving you the best selection of products and the highest quality service for your business. The benefits given to you in this Returns Policy reflect our commitment to service and meeting our obligations under the Australian Consumer Law.
Placing an order with CSS constitutes your acceptance of the Returns Policy.
To make matters easy please do your best to keep your tax invoice or receipt as proof of purchase in case it is needed for a refund, return or warranty claim.
Your Statutory Rights
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
Returns
At CSS we want you to be completely satisfied with your purchase. If you are not, you have up to 7 days from delivery of the product(s) to contact CSS and request to return the product(s) and get a refund (excluded products are noted below). Either call on 1300 720 622 or contact us via supply@constructionsupplyservice.com.au and CSS will provide instructions for the return.
Terms for return
All items that have been approved for return must be in the original saleable condition and packaging, otherwise CSS will have the right to refuse the return.
Items that cannot be returned include: any product(s) which specifically state they cannot be returned; imprinted and custom made products; any chemical product(s); and any product(s) that has already been used in food preparation operations or used commercially.
You must pre-pay all shipping and handling charges to your shipper at the time of your return. CSS is not responsible for any shipping and handling charges associated with a returned product(s), except where the return relates to a defective product or an incomplete or incorrect order (where CSS is at fault).
In order for your return to be processed, you must provide CSS with proof of purchase; this is generally a tax invoice or order confirmation. Please send the original or a copy of this documentation to CSS along with your returned product. The CSS staff may be able to assist in obtaining this information if you do not have it readily available.
Returned Goods Notification (RGN)
A Returned Goods Notification (RGN) will be recorded by us for you once CSS have been contacted about your return (as mentioned above).
It will be confirmed by CSS at the time of RGN if the return has been delivered to CSS within the 7 day allowed time period (which commences on the date that you contact CSS about the return). CSS may refuse to accept (and provide a refund for) any returned product(s) received after this time. Should this occur, the returned product(s) would be held at the CSS premises for a period of up to 4 weeks and can be returned to you at your expense if requested. If the returned stock has not been collected during this 4 week holding period, CSS has the right to dispose of this stock.
Defective Products
If you are able to identify through visual inspection at the time of delivery that a product is damaged or defective, you should not accept delivery of that item. However, if the damage is not identified until after delivery, you must notify us of such damage or defect within 7 days of the delivery date.
Subject to the Australian Consumer Law, product(s) that are missing, delivered faulty or defective by CSS may be replaced, repaired, refunded or exchanged at CSS’ discretion provided CSS is informed in writing of the defect within 7 days of delivery. Certain products may be disposed of in accordance with CSS safety instructions for replacement, refund or exchange with CSS prior approval.
The clauses above do not apply to any defect in the product(s) caused by the fault, negligence or failure of the customer to adhere to manufacturer or CSS instructions. Engineer call-outs and repairs carried out on non-warranty faults or defects may be subject to further charges payable by the customer. No products will be sold on a ‘sale or return’ basis without the prior written approval of CSS.
Statutory rights are not affected for customers purchasing products under $40,000 or over $40,000 where purchased for personal, domestic or household use. Note that if products are purchased to be resold or transformed into a product that is sold, the statutory consumer guarantees will not apply.
Product Repairs and Service
Where you wish to have your product repaired or serviced in circumstances where the product has not suffered a failure that would amount to a breach of one of the consumer guarantees under the Australian Consumer Law, we can refer you to the manufacturer for repairs and service of the relevant product/s, often at your own cost. For example, you may require a repair due to:
- the product suffering from normal wear and tear;
- the product having a problem that occurs after the expiry of the product’s expected life (having regard to quality, price, treatment and other similar factors);
- the product having a problem that arises because of excessive use or failure to take reasonable care to the maintain the product in good working order and condition;
- the product being used for a purpose for which it was not intended.
Product Assessment
CSS reserves the right to determine whether a product is faulty and conduct a production and quality check.
You are responsible for all costs associated with returning the defective product to CSS, however, upon CSS deeming the product faulty, you are entitled to recover reasonable postage or transportation costs from CSS, subject to you providing CSS with evidence of such costs.
If the product cannot be returned, removed or transported without significant cost to you because of the nature of the failure or the size, height or method of attachment of the product, please contact us and we will arrange for the product to be assessed.
If the product has suffered a major failure (as defined in the Australian Consumer Law) and you wish to reject the product and obtain a refund or replacement, we will collect the product at our expense.
We may need to send the product to the manufacturer for an assessment of any repair work to be done and/or the nature of the product’s problem.
If the product is assessed as failing to meet one of the consumer guarantees under the Australian Consumer Law (e.g. it is defective or faulty), repair work will not be at your cost.
Depending on whether the defect or fault is assessed as either major or minor in nature then you may either get the product repaired or be entitled to a refund or replacement.
It may take up to 6 weeks to assess a product fault, undertake repair work and return the product to you. We will endeavour to minimise the time required to the absolute minimum and will keep you reasonably informed of the progress of the matter.
If the manufacturer concludes that the product has not failed to meet one of the consumer guarantees under the Australian Consumer Law, we will contact you to ask whether you would still like the repair or product servicing work to be carried out by the manufacturer or their servicing facilities. Such repair or product servicing work would be at your own cost.
In some circumstances, particularly if some time has passed since the date of your purchase and if the product fault is unlikely to be a defect, we will recommend to you that you speak to the manufacturer direct for repair or servicing work – this will make it easier to make arrangement with you for repair or return of the product to you if the product is assessed not to have failed to meet one of the consumer guarantees under the Australian Consumer Law.
Services
You may have entered into a delivery contract with CSS or requested installation or assembly through our Service Department relating to the product/s you have purchased.
If you are entitled to a refund of an amount you have paid for services under the delivery, installation or assembly contract, you may return the product (to which the contract relates) and we will provide a refund of the purchase price of the product (to which the service contract relates).
Repair Notice
Subject to law, you should be aware that in some circumstances, products presented for repair may be replaced by refurbished products of the same type rather than being repaired. Refurbished parts may be used to repair the products.
Shipping Policy & Delivery Information
Construction Supply & Service Pty Ltd ABN 35 625 107 271 ("CSS/us/we/our") offers delivery in respect of its products offered on the CSS website: http://www.constructionsupplyservice.com.au.
Placing an order with CSS constitutes your acceptance of this Shipping Policy.
All prices on the website are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.
Standard Deliveries
Within Australia
• FREE shipping applies to UNIFORM and SMALLWARES orders over $275 (including GST) which is to be shipped to an Australian:
o business address; or
o residential address (with an authority to leave; if no authority to leave is provided, re-delivery fees will be on-charged).
• $19.95 (including GST) flat rate shipping fee for any order under $275, including GST.
• Shipping fee will vary where the order contains a product which requires specialised shipping (as indicated on the CSS website). See section below ‘Specialised Shipping within Australia and New Zealand’ for more information.
• CSS does not deliver to PO Boxes. You must provide a residential or business address.
Shipping timeframes within Australia are between 2 - 7 business days, depending on the state or territory of the nominated delivery address. Please note that this timeframe is only an estimate and is subject to local availability.
Within New Zealand
• FREE shipping for an order over NZ$230 (including GST) (excluding where the order contains a product requiring specialised shipping) which is to be shipped to a New Zealand:
o business address; or
o residential address (with an authority to leave; if no authority to leave is provided, re-delivery fees will be on-charged).
• NZ$23.00 (including GST) flat rate shipping fee for an order under NZ$230 (including GST).
• Shipping fee will vary where the order contains a product which requires specialised shipping (as indicated on the CSS website). See section below ‘Specialised Shipping within Australia and New Zealand’ for more information.
Shipping timeframes within New Zealand are as follows:
• North Island: 1 – 3 days for metropolitan areas;
• South Island: 5 – 15 days for metropolitan areas.
Please note that the above timeframes are only estimates and are subject to local availability.
Once your order is shipped you will receive an email confirmation from us of your shipping details and tracking information. If you have any trouble identifying your tracking number or freight provider, please e-mail our office for assistance.
Overnight or urgent deliveries can usually be arranged for an additional cost by calling the CSS Customer Service Representative on 1300 720 622. As noted, this is not a free service and substantial charges may be incurred. The CSS Customer Service Representative will be able to provide quotes for overnight or urgent deliveries. You will be responsible for payment of the delivery costs for overnight or urgent deliveries.
Specialised Shipping within Australia and New Zealand
CSS stocks a selection of items that require specialised freight and so cannot be sent via our standard shipping services. These items are usually sent on a crate or pallet depending on the size and fragility and will incur additional freight costs. To obtain a freight quote or tracking information for specialised items, please contact us at supply@dominos.com.au or on 07 3633 3355.
Following our receipt of your order, we will arrange freight for your product(s) and send you an invoice for the relevant freight costs. Please note that your product(s) may not be shipped until we receive full payment of this freight invoice.
Deliveries Overseas
Overseas orders, including New Zealand orders, cannot be processed online. If you would like to place an order and have it shipped internationally, please contact one of our customer service representatives by e-mailing supply@dominos.com.au. Offshore deliveries will attract shipping charges and delivery times will be longer, depending on the delivery location (see above for New Zealand shipping charges and estimated delivery times). In addition, any customs, duty charges or additional local shipping charges incurred at the port of entry are the responsibility of the customer, not CSS.
CSS will use reasonable endeavours to ensure its delivery agents meet delivery estimates. However, CSS cannot be held liable for any delay in delivery.
Risk
The products are at the customer’s risk once delivered.
Once delivered, products are used, stored and installed at the customer’s own risk. CSS will not be liable for any damage, loss or disruption caused by the same. Where installation/disconnection services have been ordered by the customer, further charges, terms and conditions may apply as communicated by CSS to the customer before delivery
Oversized Items
All large equipment items are delivered and installed with coordination between the customer and the Customer Service Representative from CSS. Removal of old large equipment can be coordinated at the same time on request and any associated costs are liable to the customer. Customers are responsible for ensuring that products ordered will fit through doorways and into their premises. CSS will not be liable for any delivery issues. Any carriage charges caused by an aborted delivery are the customer’s responsibility.
Acceptance of Delivery
If (i) the Customer will not or does not accept delivery when the products are ready for delivery or (ii) CSS or its agent cannot affect delivery because CSS or its agent considers at the time of delivery that delivery would be hazardous or would be contrary to their policies, industry practice or statutory requirements or (iii) because the customer has not provided CSS with appropriate instructions, documents, licences or authorisations to properly, legally and safely effect delivery of the products, risk in the products passes to the customer, the products will be deemed delivered, and CSS may store the products until actual delivery, in which case, the customer will be liable to CSS for all related costs, such as re-delivery charges, storage and insurance.